Warranty, Terms and Conditions
By placing an order with BadgeStore you agree to the following.
Payment Options
Payment is required before your order will be made unless prior arrangements have been made.
We accept Visa, Mastercard, AMEX, & Paypal for instant payments.
We may offer you on request to Pay by Phone or, Direct Deposit or Cheque. If you choose to pay by phone, direct deposit or cheque, your order will not be made or posted until we receive your payment.
Guarantees
We strive to provide the best quality products and will replace without question any that are found to be faulty within 90 Days
Proof Approvals
When you place an order for a custom design, your proof will be emailed to you usually within two business day to the email address supplied in your order. This proof needs to be approved promptly to avoid delays with your order. If you do not approve your proof within 7 business days, and do not answer our follow up emails, your order may be made and posted with the information supplied to us in your order. If your order gets made and posted without us receiving your proof approval, you will be responsible for any mistakes in the information supplied in your order.
Returns Procedures
Either call us to make arrangements for the return of faulty goods or return the goods quoting the original Invoice / Order Number and date purchased. We will replace them forthwith.
Refunds
If you are unhappy with your order due to the goods being faulty, BadgeStore guarantees to replace or refund your order. BadgeStore will not replace or refund orders that have been ordered with incorrect details supplied by you the customer or ordered in error by you the customer, eg incorrect size.
Delivery Times
Most orders are dispatched within seven working days after your order is received, paid and proof approved. For large orders, we may require longer.
Delivery Methods & Charges
Orders will be delivered by Australia Post.
Postage cost will be shown in the checkout.
Express Post is also available at an additional fee
BadgeStore reserves the right to charge a freight charge of $10 to parcels/orders returned to BadgeStore due to Australia Post not being able to deliver your parcel/order due to the following reasons.
(1) You supply us with a wrong or incomplete address or,
(2) you unavailable or refuse to sign for the delivery for your order and Australia Post returns it to us.
Taxes
GST is applied at 10% in Australia. BadgeStore is not responsible for taxes and duties outside Australia
Order Chasing Enquiries
If your order has not arrived within 10 working days of placing the order please e-mail BadgeStore at admin@badgestore.com.au or call us on 1300 862 637.
Data Protection
BadgeStore does not pass data about its customers to any third party.
Security of Credit Card Payment Options.
All transactions processed by our website are encrypted & secure.
On-line Credit card transactions are securely handled by eway and the Commonwealth Bank or PayPal.
eWAY has been certified as a trusted partner by the major credit card schemes.
Applicable Law / Courts of Jurisdiction
BadgeStore is governed by the laws and courts of Australia.
Retention of Title
All designs and artwork prepared by BadgeStore are Copyright © by BadgeStore and may not be reproduced without permission from BadgeStore.
News Letter
Our newsletter is sent out on average once per month & includes discount codes and promotional offers. You may unsubscribe at any time by clicking the unsubscribe link at the bottom of our newsletter.